SLA

Elevating your Service Level Agreement - Management

• Stay on top of your SLAs with live monitoring
• Enjoy an intuitive interface that simplifies access to critical due dates and enhances overall navigation
• Adapt our versatile templates to suit the unique requirements of your sector, whether it be IT, customer service, or beyond
• Monitor how quickly issues are resolved, helping to improve response times and service efficiency

Score

Item prioritization made easy with WSJF, RICE, ICE
or your own prioritization framework.

• Use the preconfigured prioritization framework to score your items
• Sort items (e.g. projects, tasks or goals) based on the calculated score
• Define own standards for the score calculation

Score for Jira

Requirement prioritization made easy with WSJF, RICE, ICE
or your own prioritization framework.

• Use the preconfigured prioritization framework to score requirements
• Search and filter requirements based on the calculated score
• Define own standards for the score calculation

Data Forms for Confluence

Not every content has to be a page.

• Create & customise dynamic & reusable forms
• Use data forms to create checklists
• Show the whole data form on your Confluence page - or just parts of the form
• Ensure the content of your pages is standardized
• Attach new data forms to spaces or pages with one click

Data Forms for Jira

Add or request new data on the fly.

• Ensure that you receive all requirement information
• Use Confluence like editors with tables and text formating
• Attach new data forms to projects or issues with a single click
• Compare projects with each other
• Use data form values in postfunctions
  (Server and Data Center only)
• Add new fields to your tickets without adding fields to Jira
• Use the custom field type "Data Forms Score" to rank your issues
  in a standardized and straightforward way
  (Cloud only)

Issue Forms for Confluence

Extended and elegant Jira integration.
Create, edit and display Jira issues / tickets on Confluence pages.

• Hide the complexity of Jira
• Define and establish standards to create tickets in Jira
• Easily and elegantly creation of Jira issues on a Confluence page
• Create Jira issues for it-departments and get hints while filling out the fields
• Add buttons for creating Jira issues on Confluence pages

Metadata for Jira

Visualize, edit and organize key information
about your Jira projects and users.

• Compare projects with each other
• Check the status of a project with one click
• Search for all critical projects
• Search for all open issues of customers with support level Platinum
• Filter for all colleagues at a specific business location
• Create enhanced user profiles to see all the information you need
• See the telephone number of the requester directly in the ticket
• See only the information you really need

kim - Search and Find

kim will reach its End of Life (EOL) on August 19, 2025.
After this date, the application will no longer be available, and no further updates,
bug fixes, or support will be provided.

To ensure uninterrupted service, it is advisable to switch to alternative solutions before the EOL date.

Thank you for your understanding..

Customers' voice - Free for Jira

Customers' voice will reach its End of Life (EOL) on August 19, 2025.
After this date, the application will no longer be available, and no further updates,
bug fixes, or support will be provided.

To ensure uninterrupted service, it is advisable to switch to alternative solutions before the EOL date.

Thank you for your understanding..