Functionality
Functionality
Real-time SLA Monitoring
Stay on top of your SLAs with live monitoring. The app provides instant updates and alerts, so you can immediately address any issues that arise.
Enjoy an intuitive interface that simplifies access to critical due dates and enhances overall.
Time to Resolution Tracking
Monitor how quickly issues are resolved, helping to improve response times and service efficiency.
Seamlessly integrate Operational Level Agreements (OLAs) with your SLAs, ensuring that internal teams are aligned with external service expectations.
Time in Status Analysis
Track how long an item was in a certain status.
It helps identify bottlenecks in workflows, allowing teams to improve efficiency and reduce delays in project completion.
Empower Board Owners
Attach new SLAs, change the state of ongoing SLAs as board owner or set another SLA Goal.
Copy the calculated or determined date into a date column of your choice.
Pause the SLA
You can also pause an SLA according to your requirements.
When continuing an SLA, a new due date can be calculated based on the remaining time of the SLA.
Customizable Templates
Adapt our versatile templates to suit the unique requirements of your sector, whether it be IT, customer service, or beyond.
