SLA

Within the application, you can select a predefined workspace template that showcases a sample SLA configuration. This template serves as a helpful reference, illustrating how SLAs can be structured and applied within the system. Once selected, you have the flexibility to customize it to fit your specific needs.

To further refine your workflow, the app allows you to enhance your existing boards by adding individual views. The following sections will guide you through the process of selecting, positioning, and configuring these views to ensure seamless integration into your current setup.

• Use our workspace template
• Open the SLA Reports Board view
• Activate the SLA Item view

Beyond SLA configurations, our app also provides different board views to support various tracking needs. In addition to the SLA Board View and SLA Item View described below, we offer a Time in Status Board View and Item View. A detailed explanation of these views, along with their integration, can be found on the page: How to use our Time in Status integrations within Board automation

Our workspace template comes with two boards in which our board automations are integrated.
You can use the SLA features straight through the template.

The SLA Reports Board View provides an overview of key metrics related to your SLAs. This view allows you to monitor the current status of items, track their progress, and analyze performance trends over time.

The SLA View allows you to see the SLAs created for an item.
You can also use this view to switch directly to the settings or have the current status of the SLAs highlighted.

For more advanced customization, you can tailor the SLA configuration and board automation to fit your specific workflow requirements. This section will walk you through the key steps to initialize your SLA settings and extend board automation, allowing you to adapt the system to your needs with greater flexibility.

• Init the SLA settings
• Extend the Board automation

SLA is shipped with a set of predefined SLAs. This allows you to use the workspace templates and the integrations out of the box.
In order to create your own SLAs or customize the existing SLAs, you must initialize the SLA settings.
Click here for more details about: SLA Initialization

Here we show you how to start and stop an SLA.
We have created a number of integrations so that you can start, pause, resume, stop and restart an SLA.
Click here for more details about: How to use our integrations within Board automation