SLA

Track & Manage Service Level Agreements (SLAs) Efficiently

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Track & Manage Service Level Agreements (SLAs) Efficiently

Functionality

Functionality

Effortlessly update the due date or mark the exact moment of SLA fulfillment right within the item itself

Real-time SLA Monitoring

Stay on top of your SLAs with live monitoring. The app provides instant updates and alerts, so you can immediately address any issues that arise.

Enjoy an intuitive interface that simplifies access to critical due dates and enhances overall.

Time to Resolution Tracking

Monitor how quickly issues are resolved, helping to improve response times and service efficiency.

Seamlessly integrate Operational Level Agreements (OLAs) with your SLAs, ensuring that internal teams are aligned with external service expectations.

Pause the SLA according to your requirements and let the due date be recalculated based on the remaining time when resumed
Define working hours and vacations according to your company's needs

Customizable Templates

Adapt our versatile templates to suit the unique requirements of your sector, whether it be IT, customer service, or beyond.

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